You may return most items purchased at PrettySly’s online store within three weeks (21 days) of the original delivery. PrettySly cannot accept returns of items that have been damaged, worn, or soiled. Tags must still be intact and items must be in a condition suitable for resale.
In the rare case that your shipment contains a defective item or we accidentally sent you the wrong item, we will ship you a replacement at no charge. Please include all original packaging and attach a brief note explaining the defect, or indicate on your receipt the item shipped in error.
PrettySly will pay return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason, you are responsible for return shipping costs and may be charged a $5 restocking fee. Returns must be shipped prepaid.
If you don't wish to receive a replacement item, PrettySly will credit your account for the merchandise amount within 7 days of receiving the returned item. Prettysly recommends using UPS or FedEx over USPS so that you have tracking and delivery confirmation.
Ship authorized returns to the following address:
Attn: Online Returns
1313A 17th St.
Santa Monica, CA 90404